Last updated on November 23, 2022
Introduction
BRICK (“us”, “we”, or “our”) is a trading name of Synergy Forward Ltd, Block A, Unit 7B, Flemingate, Beverley, HU17 0NQ. Company number 07420137.
We strongly support your right to privacy when using our website and services. Our privacy policy is as simple as they come: your data is none of our business. We earn a living by carrying out EPCs, not by mining or selling your personal information.
The rest of this policy details what we do track and/or store, how that data is used, and what you can do to opt out and exercise your rights via GDPR or other similar regulations.
We use modern security measures to protect collected data, and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.
By placing an order or signing up to our newsletter, you agree to the collection and use of information in accordance with this policy.
Information we collect
User-Provided Information: You provide us information about yourself, such as your name, e-mail address, and other personally identifiable information (all referred to as “Personal Information”) if you place an order. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
Passive and Programmatic Collection: Third party services (detailed below), our licensing server, and/or cookies may collect additional information, including IP Address, browser type, browser version, pages of our site you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.
How we use your information
We only use your data to improve our products and services, notify you of changes or updates to your order, to detect, prevent, and address technical issues, and to provide you with news and general information about our products and services.
Sharing your information
We will never, ever resell your data to 3rd parties.
Sometimes customer information is shared with third parties in order to provide the service you are requesting; for example, we share information with Stripe (payment processing). We minimise the sharing of your personal information to as little data as necessary.
We will always ask for your consent before sharing your personal information with third parties for purposes other than those set forth herein.
Security of your personal data
We follow industry standards on information security management for personal information we collect and store. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use all possible means to protect your personal data, no one can guarantee its absolute security.
Third-party vendor services
We are unable to control what any third party does with your personal information. Third parties will usually have their own privacy policies for personal information we provide them, and we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these third parties. Some third parties are located in different jurisdictions than either you or us and thus your personal information and the protection thereof may become subject to the laws of such jurisdiction in which that third party is located.
We use the following third-party services:
Credit card processing for purchases from our website is provided by Stripe.
Email newsletter services are provided by Mailchimp
Analytics from Google Analytics
Backed-up data
As you might expect, we keep backups of company data so that a catastrophic data loss event doesn’t put us out of business. Although collected personal data expires from our “active” data set according to the schedules mentioned above, it may persist in backups for up to 6 months. Backups are only accessible to specially privileged employees who perform system administration tasks. We consider the backups “cold storage” and we don’t pull data from them unless a significant data loss event has occurred.
Cookies
We use cookies for the following purposes:
To enable essential functions of the service
To prevent bots and spam
To store your preferences
We use session cookies - these last for a session. A session starts when you launch a website or web app and ends when you leave the website or close your browser window. Session cookies contain information that is stored in a temporary memory location which is deleted after the session ends.
Rights under GDPR
You may exercise your rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with your request.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. We recommend emailing the request to orders@brickservices.co.uk. Please note that we may ask you to verify your identity before responding to such requests.
At said deletion request, we will delete all personal information we use about you for marketing or product development purposes, except those required by law.
BRICK aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
You have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To data portability for the information you provide to BRICK
Limited liability
We are not liable for anything you do with our services, or information on websites and social media accounts.
Questions and feedback
Our privacy policies might change or be edited for clarity over time. Up-to-date information will always be available on this page.
Please contact us if you have any questions about our data collection or privacy policies. We’ll be more than happy to discuss them with you: orders@brickservices.co.uk.